1. Overview

At The Hidden Rivet, we want you to have a smooth shopping experience. This Refund and Returns Policy explains how to contact us about returns, refunds, damaged products, and order-related concerns when shopping through https://thehiddenrivet.com.co/.

Please review this policy before placing an order. Any return or refund request will be handled in accordance with the terms communicated by our store and applicable consumer protection laws.

2. Return Requests

If you are not satisfied with your purchase, please contact our customer support team to discuss your situation and determine whether your order is eligible for a return.

When contacting us, please provide:

  • Your order number.

  • The name of the product you purchased.

  • The reason for your return request.

  • Photographs of the item, if it arrived damaged or defective.

Email: support@thehiddenrivet.com.co

Please contact us before sending any item back. Our support team can provide instructions if a return is authorized.

3. Conditions for Returns

To help us assess your request, returned items should generally meet the following conditions, subject to applicable law:

  • The item is unused and in its original condition.

  • Original tags and packaging are included, where applicable.

  • Proof of purchase or an order confirmation is available.

  • The return request is submitted within the applicable return period communicated by our store.

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a return unless the issue is covered by applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@thehiddenrivet.com.co.

Include your order number, a description of the issue, and clear photographs where possible. We will review your request and explain the available resolution in accordance with our policies and applicable law.

Depending on the circumstances, the resolution may include a replacement, return, or refund.

5. Refund Policy

Refund requests are reviewed individually. If your return or refund is approved, we will explain the next steps and the applicable refund method.

Approved refunds will generally be issued to the original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

Any legally required refunds or remedies will be handled in accordance with applicable law.

6. Return Shipping Costs

Return shipping arrangements and costs will be communicated by our support team when your request is reviewed.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can assess the issue and explain the appropriate procedure.

7. Exchanges

If you would like to exchange an item for a different size or product, contact our support team to discuss the available options.

Exchanges are subject to product availability and applicable consumer protection requirements.

8. Cancellations

If you need to cancel an order, contact us as soon as possible at support@thehiddenrivet.com.co.

Cancellation may depend on whether the order has already been processed or shipped. If cancellation is no longer possible, our support team can explain any applicable return options.

9. Non-Returnable Items

Certain items may be excluded from returns where permitted by applicable law. Any such exclusions will be communicated clearly before purchase.

Nothing in this policy limits consumer rights that cannot legally be excluded.

10. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.

Store: The Hidden Rivet
Website: https://thehiddenrivet.com.co/
Email: support@thehiddenrivet.com.co

We appreciate your business and will review your concerns as clearly and fairly as possible.